Viasat Internet Customer Service: A Comprehensive Guide
Hello there, readers! Welcome to our in-depth guide on Viasat internet customer service. If you’re a current or prospective Viasat customer, this article will provide you with valuable information about the company’s support offerings. Whether you’re experiencing technical difficulties or have billing inquiries, this guide will help you navigate Viasat’s customer service channels effectively.
Ways to Contact Viasat Internet Customer Service
- Phone Support: Call 1-800-842-5905 to speak directly with a representative. This is the fastest way to get assistance for urgent issues.
- Online Chat: Chat with a support agent live on Viasat’s website. This option is available for general inquiries and non-urgent requests.
- Social Media: Viasat has dedicated customer service accounts on Facebook and Twitter. You can send messages or tweet @ViasatSupport with your questions.
- Email Support: You can email customer service at customercare@viasat.com for non-urgent inquiries. Expect a response within 24 hours.
Resolving Common Viasat Internet Problems
- Slow Internet Speed: Check if your router and modem are properly connected, and ensure there are no obstructions near your Wi-Fi devices.
- Frequent Disconnections: Restart your router and modem, and check for any loose cables or signal interference.
- Buffering Issues: Reset your streaming device, and check if the content you’re watching is compatible with your internet speed.
- Billing Inquiries: Contact customer service to discuss payment plans, billing errors, or service suspensions.
Viasat Internet Customer Service Reviews and Ratings
Viasat’s customer service has received mixed reviews online. Some customers appreciate the quick response times and helpfulness of the support team. However, others have reported frustrations with long wait times and unresolved issues.
| Review Source | Rating | Comments |
|---|---|---|
| Trustpilot | 3.5/5 | “Excellent support staff, but sometimes slow response times.” |
| BBB | 2.7/5 | “Generally helpful, but occasional difficulties with resolving issues.” |
| ConsumerAffairs | 3.2/5 | “Responsive customer service, nhưng occasional technical issues.” |
Table: Viasat Internet Customer Service Contact Information
| Contact Method | Phone Number or Email | Availability |
|---|---|---|
| Phone Support | 1-800-842-5905 | 24/7 |
| Online Chat | Viasat website | Limited hours |
| Social Media | @ViasatSupport | Limited hours |
| Email Support | customercare@viasat.com | 24/7 |
Tips for Effective Viasat Internet Customer Service Interactions
- Be clear and concise: State your issue or inquiry clearly, including relevant details such as your account number or service address.
- Be patient: Expect some wait times when contacting support, particularly during peak hours.
- Document your interactions: Keep a record of your phone calls, chats, and emails with Viasat customer service.
- Be persistent: If your issue is not resolved immediately, follow up with customer service regularly to ensure progress.
Conclusion
We hope this guide has provided you with a comprehensive overview of Viasat internet customer service. By understanding the available contact channels, common issues, and support ratings, you can effectively navigate Viasat’s customer service system and get the assistance you need. If you’re looking for more information about Viasat’s services or customer experience, check out our other informative articles.
FAQ about Viasat Internet Customer Service
How do I contact Viasat customer service?
Contact Viasat customer service by phone at 1-800-352-9428 or chat online at viasat.com/chat.
What are Viasat’s customer service hours?
Customer service is available 24/7/365 by phone or chat.
How long will it take for a Viasat technician to come to my home?
Viasat technicians typically arrive within 2-4 days of scheduling an appointment.
How much will it cost to have Viasat installed?
Professional installation costs $99, plus applicable taxes and fees.
What is the difference between Viasat Unlimited Gold and Unlimited Platinum?
Unlimited Gold offers speeds up to 100 Mbps, while Unlimited Platinum offers speeds up to 150 Mbps.
How do I troubleshoot my Viasat internet?
Visit the Viasat support center at viasat.com/support for troubleshooting tips.
How do I pay my Viasat bill?
You can pay your bill online at viasat.com/myaccount, by phone at 1-800-354-5541, or by mail to Viasat, Inc., P.O. Box 868, Carmel, IN 46032.
What is Viasat’s return policy?
You have 30 days from the date of purchase to return your Viasat equipment for a full refund.
How do I cancel my Viasat service?
Contact Viasat customer service at 1-800-352-9428 or chat online at viasat.com/chat.
What are Viasat’s datacap policies?
Viasat offers unlimited data plans, so you don’t have to worry about exceeding a data cap.