Introduction
Greetings, readers! Are you having trouble connecting your PS5 to the internet? Don’t worry, you’re not alone. Many PS5 owners have encountered this issue. In this comprehensive guide, we’ll provide you with a step-by-step approach to troubleshoot and resolve the “PS5 won’t connect to internet” problem. So, grab your PS5 and let’s dive right in!
Common Causes and Their Solutions
1. Check Your Network Connection
Firstly, confirm that your Wi-Fi or Ethernet connection is working properly. Try connecting other devices to the same network. If they also fail to connect, the issue might lie with your internet service provider (ISP).
2. Power Cycle Your Devices
Sometimes, a simple power cycle can resolve the problem. Turn off your PS5, router, and modem. Wait for a few minutes and then turn them back on. This can often refresh the network settings and establish a proper connection.
3. Update Your PS5 System Software
Ensure your PS5 is running the latest system software update. To check for updates, go to Settings > System > System Software > System Software Update. If an update is available, install it and restart your PS5.
Advanced Troubleshooting
1. Reconfigure Your Network Settings
If power cycling didn’t help, try reconfiguring your network settings on the PS5. Go to Settings > Network > Set Up Internet Connection. Choose your connection type and enter your network credentials. Once the settings are saved, restart your PS5.
2. Manually Configure DNS Settings
If you’re still having issues, manually configuring your DNS settings might solve the problem. Go to Settings > Network > Set Up Internet Connection. Select Custom and enter the DNS settings provided by your ISP or use the following public DNS servers:
| DNS Server | IP Address |
|---|---|
| Google DNS | 8.8.8.8, 8.8.4.4 |
| Cloudflare DNS | 1.1.1.1, 1.0.0.1 |
3. Check Your Firewall or Antivirus Settings
Occasionally, your firewall or antivirus software may block the PS5 from connecting to the internet. Try temporarily disabling these programs and see if it resolves the issue.
Troubleshooting Table
For a quick reference, here’s a table summarizing the troubleshooting steps discussed earlier:
| Troubleshooting Step | Details |
|---|---|
| Check network connection | Verify if other devices are also facing connectivity issues. |
| Power cycle devices | Turn off and restart your PS5, router, and modem. |
| Update PS5 system software | Install the latest system update to ensure optimal performance. |
| Reconfigure network settings | Erase current network settings and reconfigure them on the PS5. |
| Manually configure DNS settings | Enter public DNS server addresses to bypass any potential DNS issues. |
| Check firewall/antivirus settings | Disable these programs temporarily to rule out potential interference. |
Conclusion
By following these troubleshooting steps, you should be able to resolve the “PS5 won’t connect to internet” issue. Remember to also check out our other articles for more helpful tips and tricks for your PS5. If you’re still experiencing difficulties, contact PlayStation support for further assistance. Happy gaming, readers!
FAQ about “PS5 Won’t Connect to Internet”
How do I check if my PlayStation is connected to the internet?
Open Settings > Network > Internet Connection > Test Internet Connection.
How do I fix it if my PS5 is not connecting to the internet?
Start by checking the cable, modem, and router connections. Make sure the network settings are configured correctly in PS5 settings.
Why is my PS5 connecting to the internet but not working?
Check the NAT Type in the Network Settings. A Type 3 connection may require port forwarding or UPnP.
How do I change the DNS settings on my PS5?
Go to Settings > Network > Internet Connection > Wi-Fi or LAN > Advanced Settings > DNS Settings.
Why is my PS5 only connecting to the internet via Wi-Fi?
Ensure the Ethernet cable is securely plugged into the console and router. Check the Ethernet cable for any damage.
How do I reset my PS5’s network settings?
Go to Settings > Network > Internet Connection > Advanced Settings > Reset Network Settings.
Why does my PS5 say “Cannot connect to the server”?
Check if the PlayStation Network is experiencing outages. Restart your router and PS5.
How do I connect my PS5 to a wireless access point?
Go to Settings > Network > Wi-Fi > Scan. Select your access point and enter the password.
Why is my PS5 giving me error codes when connecting to the internet?
Error codes vary. Search the PlayStation Support website for specific error code solutions.
How do I upgrade my PS5’s network adapter?
PS5s do not have upgradable network adapters.