ps5 internet connection failed

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ps5 internet connection failed

PS5 Internet Connection Failed: Troubleshooting Guide

Greetings, Readers!

Are you having issues connecting your beloved PS5 to the vast digital realm of the internet? Fret not, for this comprehensive guide will equip you with the necessary knowledge to diagnose and resolve your PS5 internet connection woes.

Basic Troubleshooting

Check Network Cables

Ensure that your Ethernet or Wi-Fi cables are securely connected to both your PS5 and your router or modem. Inspect the cables for any damage or loose connections.

Restart Your Router and PS5

Sometimes, restarting your router and PS5 can resolve minor glitches that hinder internet connectivity. Simply unplug both devices, wait a few minutes, and plug them back in.

Network Configuration Issues

Check Your DNS Settings

The Domain Name System (DNS) translates website addresses into IP addresses, allowing your PS5 to access the internet. Check if your DNS settings are set to “Automatic” or enter the IP addresses of Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1).

Disable Proxy Servers

Proxy servers can interfere with your PS5’s internet connection. Disable any proxy settings in your PS5’s network settings.

Advanced Troubleshooting

Reset Your Wi-Fi Network

If you’re using Wi-Fi, resetting your network can help eliminate signal interference and connection issues. Navigate to your router’s settings and locate the “Reset” button. Press and hold the button for 10 seconds, then wait for the router to restart.

Change Your Wi-Fi Channel

Overcrowded Wi-Fi channels can lead to connection problems. Use a Wi-Fi analyzer app to determine the least congested channel in your area and set your router accordingly.

Troubleshooting Table

Error Code Error Message Potential Cause Solution
NW-102685-8 Unable to connect to the PS5 network Router settings Check DNS settings and firewall configurations
NW-31294-3 PS5 internet connection failed Weak Wi-Fi signal Move your PS5 closer to the router or use a wired connection
NW-102305-7 Failed to obtain IP address Network configuration Reset router and PS5 network settings
NW-31205-5 PSN server connection failed PSN outage Check PlayStation Network status page for updates
NW-102126-1 Timezone mismatch Incorrect time settings Check your PS5’s timezone settings and adjust if necessary

Conclusion

We hope this guide has helped you resolve your PS5 internet connection failed issue. If you continue to experience problems, don’t hesitate to contact your internet service provider or PlayStation support for further assistance.

Remember to check out our other articles on gaming and technology for more tips and troubleshooting solutions.

FAQ about “PS5 Internet Connection Failed”

1. Why does my PS5 keep saying “Internet connection failed”?

  • Check if your internet is working properly.
  • Make sure your PS5 is connected to your router or modem.
  • Restart your PS5 and/or router.
  • Ensure your network settings are correct on your PS5.

2. How do I fix “NW-102260-4” error?

  • Update your router’s firmware.
  • Change the DNS settings on your router.
  • Reset your router to factory defaults.

3. What does “NW-102215-1” error mean?

  • Your PS5 is having trouble connecting to PlayStation Network (PSN).
  • Check PSN’s status at playstation.com/status.
  • Wait a while and try connecting again.

4. How do I resolve “Cannot connect to the server within the time limit” error?

  • Check if your internet connection is stable.
  • Close any unnecessary background applications.
  • Try using a wired connection instead of Wi-Fi.

5. What is the “CE-108255-1” error?

  • This error occurs when your PS5 has trouble connecting to your router or modem.
  • Make sure your cables are properly connected.
  • Restart your router and PS5.
  • Reset your router to factory defaults.

6. How do I fix the “DNS error” on PS5?

  • Change the DNS settings on your PS5 to a public DNS like Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1).
  • Restart your PS5 and router.

7. Why is my PS5 Wi-Fi not working?

  • Check if other devices in your home are having trouble connecting to Wi-Fi.
  • Try restarting your router and PS5.
  • Move your PS5 closer to the router to improve the signal strength.

8. How do I connect my PS5 to a 5GHz Wi-Fi network?

  • Check if your router supports 5GHz Wi-Fi.
  • Go to “Settings” > “Network” > “Set Up Internet Connection” on your PS5.
  • Choose “Use Wi-Fi” and select your 5GHz network.

9. Can I connect my PS5 to my mobile hotspot?

  • Yes, you can tether your mobile hotspot to your PS5.
  • Go to “Settings” > “Network” > “Set Up Internet Connection” on your PS5.
  • Choose “Use Wi-Fi” and select your mobile hotspot network.

10. Why is my PS5 internet so slow?

  • Check if your internet connection is fast enough for online gaming.
  • Make sure your router is not overloaded with too many devices.
  • Try using a wired connection instead of Wi-Fi.

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