Greetings, Readers!
Welcome to our comprehensive guide on how to cancel your Xfinity internet service. Whether you’re moving, switching providers, or simply want to save some money, we’ve got you covered. We’ll walk you through the entire process, from contacting Xfinity to returning your equipment. So, grab a cup of coffee, and let’s get started.
Knowing Your Options
Before you jump into the cancellation process, it’s essential to know your options. Here’s a quick rundown:
Online Cancellation
For a quick and easy cancellation process, visit the Xfinity website and follow the online cancellation form. Simply enter your account information and follow the prompts to complete the cancellation.
Phone Cancellation
If you prefer talking to a real person, you can call Xfinity customer service at 1-800-XFINITY (1-800-934-6489). A customer service representative will guide you through the cancellation process and answer any questions you may have.
Cancellation Process
Contacting Xfinity
Once you’ve chosen your cancellation method, it’s time to contact Xfinity. Here are a few things to keep in mind:
- Have your account number ready.
- Be prepared to provide your name, address, and phone number.
- Inform the representative that you want to cancel your internet service.
Cancellation Date
Xfinity will typically cancel your service within 24 hours of your request. However, if you’re moving, you may need to provide a specific cancellation date to ensure your service ends on the day you leave.
Returning Equipment
After you’ve canceled your service, you’ll need to return all of your Xfinity equipment. This includes your modem, router, any additional devices, and any cables or cords. You can drop off the equipment at an Xfinity store or schedule a pickup.
Additional Considerations
Early Termination Fee
If you’re canceling your service before the end of your contract, you may have to pay an early termination fee. The amount of the fee will depend on the length of your contract and the time remaining.
No-Contract Plans
If you’re on a no-contract plan, you won’t have to pay an early termination fee if you cancel. However, it’s still important to return your equipment promptly to avoid additional charges.
Account Status
Once your service is canceled, your account will be closed. If you decide you want to reactivate your service in the future, you’ll need to open a new account.
Table: Cancellation Methods
| Method | Pros | Cons |
|---|---|---|
| Online | Quick and easy | May not be able to speak to a real person |
| Phone | Talk to a real person | Can take longer than online cancellation |
| In-store | Return equipment in person | May have to wait in line |
Conclusion
Canceling your Xfinity internet service can be a straightforward process if you know the right steps. By following the tips and information outlined in this guide, you can ensure a hassle-free cancellation experience. Now, go forth and conquer the world of internet service, or at least cancel it when you need to. Don’t forget to check out our other informative articles on all things internet and technology.
FAQ about How to Cancel Xfinity Internet
How do I cancel my Xfinity internet service?
Answer: You can cancel your Xfinity internet service online, over the phone, or in person at an Xfinity store.
What is the cancellation fee for Xfinity internet?
Answer: There is no cancellation fee for Xfinity internet.
How long does it take to cancel my Xfinity internet service?
Answer: Your Xfinity internet service will be canceled within 24 hours of your request.
What happens to my Xfinity email address when I cancel my internet service?
Answer: Your Xfinity email address will be deactivated within 90 days of canceling your internet service.
Can I keep my Xfinity modem and router after I cancel my internet service?
Answer: Yes, you can keep your Xfinity modem and router after you cancel your internet service. However, you may be responsible for returning the equipment to Xfinity.
What if I have a contract with Xfinity?
Answer: If you have a contract with Xfinity, you may be required to pay an early termination fee if you cancel your service before the end of the contract term.
How do I return my Xfinity equipment?
Answer: You can return your Xfinity equipment to an Xfinity store or by mail.
What if I have outstanding charges on my Xfinity account?
Answer: You will need to pay any outstanding charges on your Xfinity account before you can cancel your service.
How do I get a refund for my Xfinity internet service?
Answer: You may be eligible for a refund for your Xfinity internet service if you cancel your service within 30 days of activation.
Can I cancel my Xfinity internet service online?
Answer: Yes, you can cancel your Xfinity internet service online using the Xfinity website or app.