Greetings, Readers!
Welcome, fellow tech enthusiasts! If you’re here because your eero device has lost its connection to the internet, you’re in the right place. We’ll guide you through a comprehensive troubleshooting journey to get your eero back online and your internet flowing smoothly.
Identifying the Disconnection Cause
Power Issues
- Check Power Cables: Begin by ensuring that all power cables connected to your eero devices, including the gateway and extenders, are securely plugged in and undamaged.
- Restart Your Modem: Power down your cable modem or fiber optic router, wait a minute, and then turn it back on. This simple reset can often resolve connectivity issues.
Network Configuration Problems
- Check Internet Connection: Verify that your internet service is active by connecting a device directly to your modem or router via an ethernet cable. If you don’t have an internet connection, contact your internet service provider.
- Reset eero Network: If your internet connection is active but your eero is still disconnected, consider resetting your eero network. Refer to the eero app for detailed instructions.
Wi-Fi Issues
- Check Wi-Fi Channel: Crowded Wi-Fi channels can interfere with your eero’s signal. Try changing the Wi-Fi channel in your eero app to a less congested one.
- Clear Wi-Fi Interference: Identify and eliminate potential sources of Wi-Fi interference, such as neighboring wireless networks, microwaves, or Bluetooth devices.
Troubleshooting Advanced Issues
Network Diagnostics
- Run eero Diagnostics: The eero app provides a diagnostic tool that can identify potential issues with your network. Run the diagnostics to pinpoint the source of the disconnection.
Firmware Updates
- Check for Firmware Updates: Ensure that your eero system is running the latest firmware. Outdated firmware can cause connectivity problems. Update your firmware through the eero app.
Customer Support
- Contact eero Support: If you’ve tried all the troubleshooting steps above and your eero is still disconnected, don’t hesitate to contact eero support. They can provide personalized assistance and additional troubleshooting tips.
Troubleshooting Table
| Troubleshooting Step | Possible Cause |
|---|---|
| Check Power Cables | Loose or damaged power connections |
| Restart Your Modem | Modem issues |
| Check Internet Connection | No internet connection |
| Reset eero Network | Network configuration problems |
| Check Wi-Fi Channel | Crowded Wi-Fi channels |
| Clear Wi-Fi Interference | Other devices interfering with Wi-Fi signal |
| Run eero Diagnostics | Network diagnostics |
| Check for Firmware Updates | Outdated firmware |
| Contact eero Support | Advanced issues |
Conclusion
We hope this comprehensive guide has helped you troubleshoot your “eero not connected to internet” issue successfully. If you continue to face difficulties, don’t hesitate to consult eero support or check out other helpful articles on our website. Happy troubleshooting and smooth internet connections, dear readers!
FAQ about “eero not connected to the internet”
1. Why is my eero not connecting to the internet?
- The most common causes are incorrect modem settings, incorrect eero setup, or an internet outage.
2. What troubleshooting steps should I take?
- Check the modem and eero connections, restart the devices, update firmware, and ensure the network settings are correct.
3. How do I check my modem settings?
- Access the modem’s configuration page via a web browser by entering the IP address into the address bar. Check the WAN and DNS settings.
4. How do I restart my eero devices?
- Unplug both the eero and modem, then plug in the modem first and wait for the connection to establish. Once the modem is online, plug in the eero device.
5. How do I update the eero firmware?
- Open the eero app, tap “Settings” > “System Update” and follow the on-screen instructions.
6. How do I ensure my network settings are correct?
- Check the IP address, subnet mask, gateway, and DNS server settings in the eero app under “Settings” > “Network Settings.”
7. What should I do if I suspect an internet outage?
- Check with your internet service provider (ISP) to confirm if there are any outages in your area.
8. How can I contact eero support?
- You can submit a support request through the eero app, or call or chat with their support team.
9. Are there any other factors that could affect eero connectivity?
- Signal interference from other devices, thick walls, and distance from the modem can impact the connection.
10. What is the best way to improve eero connectivity?
- Position the eero devices strategically throughout the home, reduce signal interference by keeping them away from other electronic devices, and consider the distance from the modem to ensure optimal coverage.