Introduction
Hey readers! Are you tired of your AT&T internet service and want to switch to a different provider? Or are you moving and need to cancel your AT&T internet before you leave? Whatever the reason, canceling your AT&T internet service is a straightforward process that can be completed in a few simple steps. In this article, we’ll walk you through everything you need to know about canceling your AT&T internet service, including how to contact customer service, what fees you may incur, and how to return your equipment.
Contacting Customer Service
The first step in canceling your AT&T internet service is to contact customer service. You can do this by phone, online, or through the mail.
- Phone: You can call AT&T customer service at 1-800-288-2020.
- Online: You can cancel your AT&T internet service online by visiting the AT&T website.
- Mail: You can cancel your AT&T internet service by mail by sending a letter to the following address:
AT&T Customer Service PO Box 6421 Carol Stream, IL 60197-6421
Fees for Cancelling
When you cancel your AT&T internet service, you may incur some fees. These fees vary depending on your specific service plan and how long you have been a customer.
- Early termination fee: If you cancel your AT&T internet service before the end of your contract, you may be charged an early termination fee. This fee can be as high as $150.
- Equipment fees: If you have leased equipment from AT&T, you will need to return it when you cancel your service. If you do not return the equipment, you may be charged a fee.
Returning Your Equipment
When you cancel your AT&T internet service, you will need to return any equipment that you have leased from AT&T. You can return the equipment by mail or at an AT&T store.
- Mail: You can return your AT&T equipment by mail by following the instructions on the prepaid shipping label that was included with your equipment.
- AT&T store: You can return your AT&T equipment at any AT&T store. You will need to bring the equipment and your account number with you.
How to Avoid Cancellation Fees
There are a few ways to avoid cancellation fees when you cancel your AT&T internet service.
- Switch to another AT&T service: If you switch to another AT&T service, such as wireless or DIRECTV, you may be able to avoid the early termination fee.
- Negotiate with AT&T: If you have been a loyal AT&T customer for a long time, you may be able to negotiate a lower early termination fee.
- Cancel during a promotional period: AT&T often offers promotional periods during which you can cancel your service without paying an early termination fee.
Table of Cancellation Fees
The following table outlines the cancellation fees that you may incur when you cancel your AT&T internet service.
| Cancellation Reason | Fee |
|---|---|
| Early termination | Up to $150 |
| Non-returned equipment | Up to $100 |
Conclusion
Canceling your AT&T internet service is a relatively simple process. However, it is important to be aware of the fees that you may incur. By following the steps outlined in this article, you can cancel your AT&T internet service without any hassle.
If you’re interested in learning more about AT&T internet service, we invite you to check out our other articles on the topic. We have articles on everything from how to choose the right AT&T internet plan to how to troubleshoot common AT&T internet problems.
FAQ About Canceling ATT Internet
What is the cancellation fee for ATT Internet?
There is no cancellation fee if you cancel within 14 days of signing up. After 14 days, the cancellation fee is $15.
How do I cancel ATT Internet online?
- Go to the ATT website and sign in to your account.
- Click on “My Services.”
- Select “Internet” from the list of services.
- Click on “Cancel Service.”
- Follow the instructions on the screen.
How do I cancel ATT Internet over the phone?
Call 1-800-288-2020 and follow the prompts.
How do I cancel ATT Internet in person?
Visit your local ATT store and speak to a representative.
What happens if I don’t return my ATT Internet equipment?
You will be charged a fee for any equipment that you do not return.
How long does it take to cancel ATT Internet?
Your service will be canceled within 24 hours of you canceling it.
Will I be charged for the month after I cancel my ATT Internet service?
No, you will not be charged for the month after you cancel your service.
What if I have a contract with ATT Internet?
If you have a contract with ATT Internet, you may have to pay an early termination fee if you cancel your service before the end of the contract.
Can I cancel ATT Internet if I am moving?
Yes, you can cancel ATT Internet if you are moving. You will need to provide your new address and the date you will be moving.
What if I have other ATT services, such as TV or phone?
If you have other ATT services, such as TV or phone, you can cancel your Internet service without affecting those services.