Introduction
Hey readers, are you looking for a hassle-free way to cancel your AT&T internet service? Well, you’ve come to the right place. In this comprehensive guide, we’ll walk you through everything you need to know about canceling your AT&T internet service, from the reasons why you might want to do so to the steps you need to take to ensure a smooth transition. Whether you’re moving, switching providers, or simply trying to save some money, this guide will provide you with all the information you need to make an informed decision.
Reasons to Cancel AT&T Internet
Before we dive into the cancellation process, let’s explore some of the common reasons why people cancel their AT&T internet service:
- Moving: If you’re moving to a new home, you’ll need to cancel your AT&T internet service at your current address.
- Switching providers: There are many different internet service providers out there, and you may be considering switching to one that offers a better deal or faster speeds.
- Saving money: AT&T internet can be expensive, and you may be looking for ways to save money on your monthly bills.
Step-by-Step Cancellation Process
Now that you’ve decided to cancel your AT&T internet service, let’s go through the step-by-step process:
Contact AT&T Customer Service
The first step is to contact AT&T customer service. You can do this by phone, chat, or email. When you call, you’ll need to provide your account number and the date you want your service to be canceled.
Return Equipment
Once you’ve canceled your service, you’ll need to return all of the equipment that AT&T provided you, such as your modem, router, and any other devices. You can return the equipment at an AT&T store or by mail.
Pay Final Bill
After you’ve returned the equipment, you’ll receive a final bill from AT&T. This bill will include any outstanding charges, such as early termination fees. You can pay your bill online, by phone, or by mail.
Frequently Asked Questions about AT&T Internet Cancellation
Can I cancel my AT&T internet service online?
Unfortunately, you cannot cancel your AT&T internet service online. You must contact customer service by phone, chat, or email.
What are the early termination fees for AT&T internet?
The early termination fee for AT&T internet varies depending on the length of your contract. If you cancel your service within the first 12 months of your contract, you’ll be charged a fee of $15 per month remaining on your contract. If you cancel your service after 12 months, you will not be charged an early termination fee.
Can I get a refund for my unused AT&T internet service?
You may be eligible for a refund for your unused AT&T internet service if you cancel your service before the end of your billing cycle. To request a refund, you must contact customer service.
Table: AT&T Internet Cancellation Fees
| Cancellation Method | Fee |
|---|---|
| Within first 12 months of contract | $15 per month remaining on contract |
| After 12 months of contract | No fee |
Conclusion
Canceling your AT&T internet service can be a hassle, but it’s important to know your options and follow the steps carefully to avoid any unnecessary fees or delays. By following the steps outlined in this guide, you can cancel your service quickly and easily. If you’re looking for more information on AT&T internet or other ways to save money on your monthly bills, be sure to check out our other articles.
FAQ about AT&T Internet Cancellation
How do I cancel my AT&T Internet service?
- Call 1-800-288-2020 or visit the AT&T website to start the cancellation process.
What is the cancellation fee?
- There is no cancellation fee if you cancel within the first 30 days of service. After 30 days, you may be charged a prorated amount for the remaining days of your billing cycle.
How long does it take to cancel my service?
- Cancellations are typically processed within 24-48 hours.
What do I need to do with my equipment?
- Return all rented equipment (modem, router, etc.) to an AT&T store or UPS location within 30 days of cancellation. If you don’t return the equipment, you may be charged a non-return fee.
Can I cancel my service online?
- Yes, you can cancel online by logging into your AT&T account.
What happens to my outstanding balance?
- Any outstanding balance on your account must be paid before your service can be canceled.
Can I cancel my service over the phone?
- Yes, you can call 1-800-288-2020 to cancel over the phone.
What happens to my email address?
- If you used an AT&T email address, it will be deactivated within 60 days of cancellation. You should transfer your emails to another account before then.
Can I cancel my service if I’m moving?
- Yes, you can cancel your service when you move. You will need to provide AT&T with your new address and moving date.
What if I have a contract?
- If you have a contract with AT&T, you may be charged an early termination fee if you cancel before the end of your contract term.